7800 Susquehanna St., Suite 301, Pittsburgh, PA 15208

Tel: (412) 810-0049

We’re open Monday – Friday, 9 a.m. – 5 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Shipping depends on a number of factors. Usually, shipping to the contiguous United States is $85. Alaska, Hawaii, Guam, and Palau is $180. International shipping usually ranges from $250 to $450. International customers are also responsible for duties and VAT. Shipping prices can change at anytime so check them at the time of purchase. Please contact us if you need a custom quote.

Which payment methods are accepted in the Online Shop?

We accept credit card payments through Stripe. If you’d like to pay by check or money order, please Hadley at 412-810-0049 ext. 701 or [email protected].

How long will delivery take?

Due to demand, BoXZY is currently pre-order only with a lead time of about 6 weeks until August 5, 2017. After August 5, we will be out of pre-order and lead time on all new orders will be about 2 weeks.

When shipped, delivery within the United States usually takes between 1-5 days. International orders usually arrive within 5-10 days.

How secure is shopping in the Online Shop? Is my data protected?

BoXZY is secured using industry standard SSL. We do not store financial data (ie card numbers) on our servers – those lie with our payment processors.

What exactly happens after ordering?

After you place your order, you will receive an email confirmation. When your order is ready to ship, you will begin to receive tracking notifications from UPS. You will continue to receive UPS notifications up until delivery is made. Due to the high value of the package, your signature is required upon delivery. All of our shipments are insured for the full value of the package.

Do I receive an invoice for my order?

You will receive an email confirmation for your order. If you need an invoice or receipt for your order, please contact Hadley by phone (412-810-0049 ext. 701) or email [email protected].

Do you accept purchase orders and/or issue custom quotes?

Yes! If you’d like a to order using a purchase order, please contact Hadley by email ([email protected]) or phone (412-810-0049 ext. 701) for a custom quote.

What size is BoXZY's build area?

You can 3D print an object with max dimensions of 6.5″ x 6.5″ x 6.5″. You can laser engrave and mill objects that are under 8″ tall (you need to account for the length of your bit, so 8″ minus bit length) but fit within BoXZY’s open sides, which are about 10″ wide. So you can mill and engrave objects that are much longer than BoXZY’s mounting volume, as long as you securely fasten them to the milling platform.

Send us an email

We love to hear from you! Drop us a line at [email protected]. We try to respond to all messages within 24 hours. Sometimes, due to increased message volume, it may take a little longer.

Give us a call

Sometimes you just want to talk to a human! Give us a call at +1 412-810-0049, Monday – Friday, 9 a.m. – 6 p.m. If we miss your call, leave us a message and we’ll get back to you as soon as we can.

Looking for Tech Support?

Search our Dozuki Answers to see if your question has been answered already. Don’t see your question? Ask it and our team will respond within 24 hours.

You can also email [email protected]. To ensure a quick solution, please include a detailed description of the issue you’re experiencing, including relevant screen shots, photos, or videos.