Terms of Service and Conditions

OVERVIEW

This website is operated by KinetiGear LLC. Throughout the site, the terms “we”, “us” and “our” refer to KinetiGear LLC. KinetiGear LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on WordPress. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state/province or country of residence, or that you are the age of majority in your state/province or country of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected unless guidelines outlined in the warranty are met.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, per organization, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy which is available on this Site.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall KinetiGear LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless KinetiGear LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 7800 Susquehanna Street, Suite 301, Pittsburgh, PA, 15208, United States.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at [email protected]

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://boxzy.com/ (the “Site”) or an offline purchase with direct contact with a representative of KinetiGear LLC (included in “Site”) where applicable.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, company name, billing address, shipping address, payment information (including credit card or purchase order information), email address, phone number, and tax exemption certificate (if applicable).  We refer to this information as “Order Information.”

Information pertaining to your demographics are not required to make a purchase through the Site but may be collected on a voluntary basis from you. We refer to this information as “Market Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking about Device Information, Order Information, and Market Information as defined above.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you; Screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. Order data is also used in geographic sales reporting for our use.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We use the Market Information that we collect, if any, for demographic research and reporting for our use.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use WooCommerce to power our online store–you can read more about how WooCommerce uses your Personal Information here:  https://woocommerce.com/privacy-policy.  We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

COMMON LINKS INCLUDE:

FACEBOOK – https://www.facebook.com/settings/?tab=ads

GOOGLE – https://www.google.com/settings/ads/anonymous

BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details provided below:

7800 Susquehanna Street Suite 301, Pittsburgh, PA, 15208, United States

Return Policy

GENERAL

Our policy lasts 30 days. If 30 days have gone by since your order shipping date, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your machine must be unused and in the same condition that you received it. It must also be in the original packaging and include all accessories and/or additional parts.

Several products are exempt from being returned. We do not accept products that are not a BoXZY complete machine or variants thereof that were not included on the original order.

Additional non-returnable items:

* Gift cards

* Downloadable software products

* services rendered (such as training or training materials)

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition (damaged or missing parts) and not a manufacturing defect.

* Any item that is returned more than 30 days after original order shipping date

REFUNDS (if applicable)

You are responsible for the shipping, and any associated costs, to return any products. Shipping costs associated with the original order are non-refundable.

Once your return is received and inspected, we will send you an email (as default contact method) to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days for the order sales price less a 10 percent restocking fee.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received refund 10 business days after refund approval notification, first check your bank account again.

Then contact your credit card company, it may take some time before your refund transitions from a pending to a processed transaction.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

SALE ITEMS (if applicable)

Only regular priced items may be refunded. Sale items cannot be returned or refunded.

EXCHANGES (if applicable)

Please see warranty information for information on product replacement or repair.

SHIPPING

To return your product, you should mail your product to: 7800 Susquehanna Street Suite 301, Pittsburgh, PA, 15208, United States unless instructed otherwise.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Warranty Policy

BOXZY LIMITED WARRANTY POLICY (“Warranty”)

The BoXZY machine Warranty applies to the Warranty Holder’s (“you” or “your”) BoXZY complete machine, or variants thereof, for one year from the shipping date. During this period, all components of your BoXZY machine are warrantied against manufacturing defect. If any defects regarding these components cannot be diagnosed and resolved remotely, then you may package and ship the unit(s) to KinetiGear LLC (“us”, “our” or “we”) for evaluation and repair(s) as needed, to be determined by us, to the best of our ability. We will be responsible for the cost of replacing any defective component(s), necessary repair(s), subsequent labor cost, and for returning the unit(s) once repaired.

Regular replacement of wear-able components and regular machine maintenance are to be done on-site by you, where “on-site” refers to your base of operating the machine. This warranty is not a service contract and specifically covers manufacturing defects only. Loss of machine functionality derived from misuse, improper maintenance (proper maintenance can be found in Maintenance Requirements), and/or modifications will not be covered by this Warranty. We guarantee the availability but do not accept cost responsibility of all replacement parts, whether in our stock or by order, for the life of this Warranty for scenarios that may not be covered under this Warranty; this includes all wear-able and maintenance-able components. If for any reason the machine(s) cannot be properly maintained on-site, as is required for this Warranty to remain valid, you may send the BoXZY machine to us for regular maintenance once throughout the life of this Warranty. For this service, you are responsible for the cost of packaging and shipping, with return, the unit(s) to our facility (located at 7800 Susquehanna Street, Suite 301, Pittsburgh, PA 15208, United States unless otherwise instructed) and for the cost of any wear-able components that have exceeded their usable lifespan as defined by Maintenance Requirements. You will not be responsible for the cost of installation or nominal maintenance (determined at our discretion), but only for the price of parts deemed to be of significant value by us, within reason.

 

BOXZY 1-YEAR EXTENDED WARRANTY POLICY (“Extended Warranty”)

This Extended Warranty is an optional one-year extension of the aforementioned BoXZY Limited Warranty that can be purchased by you once per year at a price of $750.00. The Extended Warranty can be purchased only within the preceding Warranty coverage dates. For the purposes of this document “preceding Warranty” refers to the Warranty, whether the BoXZY Limited Warranty or the BoXZY 1-Year Extended Warranty, of which is to expire next. Time before the preceding Warranty expires and a new purchased Extended Warranty begins does not compound warranties but rather the new purchased Extended Warranty will not be in effect until the preceding Warranty has expired.

WARRANTY AMENDMENT ONE

All conditions under Warranty Amendment One (“Amendment 1”) effect only Warranties issued on or after the date in which the amendment took place (July 6, 2016).

Amendment 1 redefines any previously written mention of packaging or shipping costs as pertaining to United States customers only. All machines, either being shipped from or to a foreign nation, under any Warranty issued by use of this policy will be packaged and shipped at your cost alone. All other conditions stated in this policy (without mention to packaging, shipping, or maximum warranty period) remain the same for both the United States and foreign customers.

Additionally, you may not purchase more than one Extended Warranty for a single machine. With that statement, the maximum warranty period cannot exceed a term of two years unless written authorization from us is granted.

WARRANTY AMENDMENT TWO

All conditions under Warranty Amendment Two (“Amendment 2”) effect only Warranties issued on or after the date in which the amendment took place (May 11, 2018).

Amendment 2 redefines mention of packaging or shipping costs as pertaining to United States customers as customers within the contiguous United States (“mainland US”). All machines, either being shipped from or to a state or district outside of mainland US, under any Warranty issued by use of this policy will be packaged and shipped at your cost alone.

Additionally, the statement in the BoXZY Limited Warranty Policy “You will not be responsible for the cost of installation or nominal maintenance (determined at our discretion), but only for the price of parts deemed to be of significant value by us, within reason.” Is hereby revised to state: Also, with maintenance service provided by us, there is a $250.00 service fee in addition to the price of parts deemed to be of significant value by us, within reason.

All other conditions stated in this policy (without mention to packaging, shipping, or maintenance fees) remain the same for both the United States and mainland US customers.

Required Maintenance

Below are parts and/or systems in which need to be properly maintained for warranty claims (defined by Warranty Policy). With each section there are maintenance details to remain warranty compliant. Additionally, a link is provided to our online maintenance resource where further details may be obtained.

GENERAL MAINTENANCE

For every two hundred (200) hours of machine run time the machine will need to be adequately greased in parts that require grease and oiled on parts that require oil. Machines of which have lost functionality or failed due to poor or neglectful greasing/oiling will have any associated warranty thereby voided.

BALLSCREWS AND BEARINGS

The service life of machine ballscrews and bearings are expended to range between five hundred (500) and one thousand (1,000) hours. Machines of which have lost functionality or failed due to ballscrews or bearings used beyond 1,000 hours will have any associated warranty thereby voided. The estimated cost of replacing the ballscrews and bearings is approximately $100.00. We can assist you in acquiring these parts or you may choose to have us replace them for you (under conditions outlined in Warranty Policy). Ballscrews and/or bearings that fail before 500 hours due to defect will be replaced at our expense.

3D PRINT NOZZLE

This part is “variable wear” which is defined as a part which has a service life dependent on the circumstances of its use of which will include, but are not limited to, filament variants used, temperature settings, and speed settings. Given these variables, the nozzle is assigned a recommended service life of 200 hours of use before replacement but use beyond this recommendation will not harm the machine under normal use and does not result in the nullification of warranties on the machine. Replacement 3D Print Nozzles can be purchased through us when needed or if you prefer we can help you source them.

LASER HEAD

The expected service life of the Laser Head is ten thousand (10,000) hours with typical use or five thousand (5,000) hours with constant use at 100 percent power. Use beyond these expectations will not harm the machine under normal use and does not result in the nullification of warranties on the machine. You do, however, need to clean the lens with an alcohol wipe at an approximate 200-hour interval.

MORE INFORMATION

As mentioned in paragraph one of this document a link is provided to our online maintenance resource where further details may be obtained:

http://boxzy.dozuki.com/c/Machine_Maintenance

CONTACT US

You may contact [email protected] or call (412)810-0049 if you have any questions or concerns regarding the maintenance of your machine.